Privacy Policy

Last updated: 30/12/2025

Introduction

Emaculo Mobile Detailing ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information in accordance with the New Zealand Privacy Act 2020 when you use our services or visit our website.

Information We Collect

We may collect the following personal information:

Personal Information: Name, phone number, email address, billing details when you book a service, contact us, or participate in referral or loyalty programs.
Service Information: Vehicle details, service history, booking preferences, and notes related to work performed.
Photographic Information: Before and after photos of your vehicle for quality assurance and marketing purposes.
Technical Information: IP address, browser type, device information, and website usage data.
Referral and Loyalty Information: Referrer details, points earned, rewards issued, and redemption history.

How We Use Your Information

We use your information to:

Deliver and improve our services
Schedule bookings and process payments
Communicate about appointments, updates, and promotions
Administer referral and loyalty programs
Maintain records and resolve disputes
Comply with legal obligations
Use vehicle photos for documentation and marketing, unless you opt out

Cookies and Website Tracking

Our website may use cookies and similar technologies to analyse traffic and improve user experience. You can disable cookies through your browser settings, however some website functions may be affected.

Information Sharing

We do not sell or rent your personal information.

We may share information with:

Trusted service providers (booking systems, payment processors, website platforms)
Legal or regulatory authorities when required by law
Third parties where you have given explicit consent

Some service providers may store data outside New Zealand. We take reasonable steps to ensure overseas providers meet New Zealand privacy standards.

Data Retention

We retain personal information only for as long as necessary to provide our services, meet legal and accounting requirements, and resolve disputes.

Data Security

We take reasonable steps to protect your information from loss, misuse, unauthorised access, or disclosure. No system is completely secure, and absolute security cannot be guaranteed.

Your Rights

You have the right to:

Access the personal information we hold about you
Request corrections to your information
Request deletion of your information, subject to legal obligations
Opt out of marketing communications
Opt out of vehicle photos being used for marketing
Opt out of referral or loyalty programs at any time

To exercise these rights, contact us using the details below.

Children’s Privacy

Our services are not directed at children. We do not knowingly collect personal information from individuals under 16 years of age without parental or guardian consent.

Complaints

If you believe your privacy has been breached, please contact us directly. If the issue is not resolved, you may lodge a complaint with the Office of the Privacy Commissioner of New Zealand.

Contact Us

Emaculo Mobile Detailing
Email: emaculomobiledetailing@gmail.com
Phone: 022 158 5317

Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website with an updated revision date.